We deliver free of charge within the German mainland.
1. Shipping information
1.1. The prices stated on the product pages include the statutory value added tax and other price components. Shipping is free within the German mainland. Island shipping on request and with a surcharge. We also deliver bulky goods free of charge within Germany (mainland). Shipping items are marked in the item details.
You have the option of express delivery (delivery within 2 working days). There is a surcharge per item of EUR 20.00. Express shipping can only be selected within Germany (mainland). Freight forwarding items cannot be sent as express.
1.2. We also deliver to the EU countries listed below (mainland only). The calculation results from the shipping group and the total number of packages. You can find the information about this in the item details. Note that shipping items cannot be shipped to EU countries. Shipping items are marked in the item details.
2.1 The delivery takes place via our logistics partner GLS or forwarding agent. Please refer to the respective product page for the delivery time. If there are longer delays with an order, you will be informed immediately. In such a case, you are free to withdraw from your order free of charge or to make changes before delivery, unless otherwise agreed. Please note that if you order several large items (such as several cupboards or beds) or if you do not order a normal household quantity, the delivery will be sent by a forwarding agent and the delivery time will then change accordingly.
2.2 If you pick up the goods yourself, we will inform you by email about the availability of the goods and the pick-up options. In this case, no shipping costs will be charged.
2.3 Unfortunately, weather and road conditions, a large number of parcels or the like may mean that not all parcels can be delivered in the specified time. Since the transporting trucks have a limited loading capacity, it is possible, among other things, that not all packages of an order are delivered together in one day. This cannot be recognized as a reason for a complaint.
We deliver free of charge within mainland Germany. The cash on delivery fee is EUR 7.00 per order.
We do not deliver to Switzerland or other non-EU countries.
VAT reimbursements: For the reimbursement of German VAT, we absolutely need an original export and customer certificate by post for VAT purposes from customs for exports of non-commercial travel (Section 6 (3a) UStG). This is a 2-page form that is filled out, signed and stamped by customs. Without this, the VAT cannot be reimbursed. In general, we charge an administration fee of 8% of the gross invoice amount, but at least EUR 15.00 up to a maximum of EUR 25.00, for the additional expense of changes to the invoice due to VAT refunds
When ordering, it is essential to ensure that the invoice or delivery address is correct! Please check both addresses again for your own safety.
Delivery period depending on country.
Approx. 3-5 business days.
Free return in between 14 days after received items.
shipping for free to Italia, France, Austria and Germany (mainland)
We offer the storage of your personal details in a password-protected customer account, in order for you not to have to enter your name and address during your next purchase.
Your address data will be saved by completing the registration.
You can delete your customer account at all times. To do so, please contact the operator of this page.
The next time you visit our online store all you need to view your personal details is your email address and password.
Note on participation in the Landbell AG system: With regard to the sales packaging that we put on the market for the first time in Germany, filled with goods and handed over to private end consumers, our company has joined the nationwide system of Landbell AG, Mainz, to ensure compliance with our legal obligations under Section 7 of the Packaging Act. Further information can be found on the Landbell AG website.